Skip to main content

Xtreme Off Grid LLC - Master Warranty, Support, and Guarantees Policy


By scheduling a service call, issuing a deposit or payment, executing a proposal, or otherwise engaging the services of Xtreme Off Grid LLC ("XOG"), the client acknowledges, understands, and agrees to be legally bound by all terms, conditions, guarantees, fee structures, and limitations of liability set forth in this Master Warranty, Support, and Guarantees Policy across all divisions.


1. General Terms, Site Compliance, and Logistics

The following policies apply universally across all XOG operations, ensuring clear expectations for access, logistics, and service execution.

  • Site Compliance (DPOI): The client assumes 100% responsibility for securing gate codes, site approvals, and covering any access fees at the DPOI.

  • Transit & Mileage Fees: A flat $200 fee applies for any round-trip ground transit exceeding 100 miles.

  • Access Failure: Failure to provide necessary access to the DPOI upon arrival will trigger a $200 Aborted Service Fee.

  • Rescheduling Policy: Rescheduling of any project or service call is strictly limited to a maximum of two adjustments per party.


2. Division 1: RV & Marine Policy (Mobile Installations & Service)


New Installations, Service, and Repair Policies

For fully mobile on-site installations on RVs, motorhomes, trailers, and marine vessels, the following guarantees apply:

  • Craftsmanship Guarantee: XOG provides a 1-year craftsmanship guarantee covering the physical integration of all system components as well as White-Glove support.

  • Programming Guarantee: We guarantee the initial baseline programming and system logic for 1 year from the date of completion.

  • System Monitoring: As part of the 1-year guarantee, Xtreme Off Grid provides remote support. If a third party (e.g., Victron) owns the data, Xtreme Off Grid must be granted administrator access to the data stream/UI to honor this warranty. Clients have the option to purchase a Cellular Modem Kit for an additional charge, and extended service contracts will be billed at the White-Glove level support fee.

  • Hardware Restrictions: All hardware must be paid 100% upfront. Xtreme Off Grid exclusively supplies and supports LiFePO4 batteries. We do not sell or warranty SLA, AGM, Gel, or NA+ batteries. Lead-acid disposal remains the client's responsibility.

  • Exclusions & Void Conditions: Warranties do not cover extreme weather damage, unauthorized adjustments made by third parties, or battery systems completely drained to 0% state of charge by the client.

  • Limitation of Liability: XOG's liability is strictly capped at the total cash value of the Project Service Fee for new installations and repair projects, or the Service Call Fee for service calls.

  • Payment Terms: For clients under the 1-year guarantee and those on the White-Glove level Extended Support Contract, the Service Call Fee is waived. For all others, a service call fee is required. For any service call, a 50% upfront deposit is required to secure scheduling, with the remaining 50% due immediately upon project completion.


Non-XOG Installed Systems (Third-Party Diagnostics & Service)

For service, troubleshooting, or repair calls on power systems not originally designed or installed by XOG:

  • Diagnostic & Service Call Fee: A mandatory service call deposit is required prior to on-site dispatch, with the remainder of the fee due upon completion of the service call. The fee includes 1.5 hours of service time.

  • Repair Scope & Fee Waiver: If the repair extends beyond minor fixes (such as replacing a fuse or replacing/resetting a breaker) and requires new components, the initial service call deposit is applied directly toward the repair project. A formal repair project is then initiated, encompassing the necessary parts and labor under a designated Project Service Fee.

  • Pre-Existing Hardware Liability Waiver: XOG assumes zero liability for existing third-party wiring, component failures, hidden defects, or improper prior workmanship. The client must sign a pre-service liability release before work commences.

  • Parts & Labor Terms: Any replacement parts supplied by XOG must be paid 100% upfront. Approved labor requires a 50% deposit before work begins, with the remaining 50% due immediately upon completion. New components installed by XOG carry our standard 1-year craftsmanship guarantee, but warranty coverage does not extend to legacy third-party hardware.

  • Lead-Acid Battery Faults & LiFePO4 Mandate: If a lead-acid battery is determined to be at fault, XOG will not supply, service, or replace it with another lead-acid battery under any circumstances due to our strict LiFePO4 Mandate. Any resulting repair or system resolution must include an upgrade to a LiFePO4 battery system. If the client declines the mandatory LiFePO4 upgrade and insists on replacing the faulty lead-acid battery, the service call fee is still required, and the service call terminates immediately.


3. Division 2: Residential Consulting & Architecture Policy


Client Support & Engineering Policies

For residential off-grid and suburban projects, Xtreme Off Grid operates strictly as the system architect, consultant, and material supplier (under the CSLB Material Supplier Exemption).

  • Engineering Guarantee: Clients receive 1-year support covering system programming and provisioning as well as White-Glove support.

  • System Monitoring: As part of the 1-year warranty, Xtreme Off Grid provides remote support. If a third party (e.g., Victron) owns the data, Xtreme Off Grid must be granted administrator access to the data stream/UI to honor this warranty. Clients have the option to purchase a Cellular Modem Kit for an additional charge, and extended service contracts will be billed at the White-Glove level support fee.

  • Hardware Support: Xtreme Off Grid facilitates 10-year hardware RMA support for supplied components.

  • Limitation of Liability: XOG is explicitly released from any and all liability for errors and omissions that may occur during the consulting, engineering, and design phases. A strict, non-negotiable liability cap is enforced, limited to a maximum of $3,000.


Contractor Labor Warranties & Obligations

Physical installation is performed by a vetted, independent licensed C-10 Prime Contractor.

  • Labor Liability: The designated C-10 Prime Contractor assumes 100% liability for all physical labor and installation warranties. XOG holds no liability for the physical execution of the installation.


Non-XOG Installed Systems (Third-Party Diagnostics & Service)

For residential power systems not originally designed or installed by XOG, including system management take-overs to determine potential upgrade paths or restore faulted systems to service requiring software support:

  • Service Scope & Electrician Collaboration: XOG provides consulting, software support, system diagnostics, and management take-overs for third-party residential systems. Any physical repair or electrical work requiring a licensed C-10 electrician may require bringing in a licensed C-10 Prime Contractor to work alongside XOG to resolve the issue, and additional fees by the electrician may apply.

  • Service Call Fee Terms: The Service Call Fee is waived for active clients under the 1-year guarantee and those on a White-Glove Extended Support Contract. For all other clients, a Service Call Fee is required, structured as a 50% upfront deposit to secure scheduling and the remaining 50% due immediately upon completion.


4. Universal Void Conditions & Anti-Tampering Enforcement

To protect the integrity of the engineered systems across both divisions, strict anti-tampering rules are enforced:

  • System Takeover Policy: For Assets containing XOG-installed components, a 6-month extension of the original system guarantee is granted provided the new owner contacts XOG and establishes themselves as an active client by scheduling a paid service call within 6 months of purchasing the Asset, allowing XOG to inspect the system to ensure there are no violations of the anti-tampering clause. For new customers acquiring existing non-XOG systems, or for XOG-installed Assets where the 6-month window has elapsed, clients have the option to purchase an extended service contract billed annually.

  • Strict Enforcement: Any unauthorized modification of recorded baseline screens or application parameters by the client or unauthorized third parties immediately voids all craftsmanship and engineering warranties.


5. Legal, Liability, and Dispute Resolution

  • Exclusion of Damages: All agreements explicitly exclude all indirect or consequential damages.

  • Dispute Resolution: All services, agreements, and warranties shall be governed by, interpreted, and enforced in accordance with the laws of the State of California.

  • Arbitration: Any unresolved legal disputes arising under these terms shall be resolved exclusively through binding arbitration located in Riverside County, California.


6. Glossary

  • AGM (Absorbent Glass Mat): A type of lead-acid battery technology utilizing a fiberglass mat separator absorbed in electrolyte.

  • Asset: An RV, Trailer, Marine Vessel, or Residential System that is recorded within our system.

  • Cellular Modem: A hardware device that provides internet connectivity for system monitoring and remote support, utilizing LTE or 5G cellular networks.

  • Extended Service Contract: An optional annual service agreement providing ongoing support and system maintenance beyond the standard 1-year guarantee period.

  • C-10: Electrical Contractor license classification issued by the California Contractors State License Board.

  • Prime Contractor: An independent licensed contractor holding primary liability and responsibility for physical installation labor.

  • CSLB: Contractors State License Board, the California state regulatory agency licensing and regulating construction contractors.

  • DPOI (Designated Point of Installation): The designated site or location where installation or service is scheduled to take place.

  • LiFePO4 (Lithium Iron Phosphate): Lithium battery chemistry exclusively supplied and supported by XOG.

  • Kit: A package designed to support the installation of a particular device or hardware.

  • NA+ (Sodium-ion): Sodium-ion battery technology alternative chemistry.

  • Remote Support: System monitoring and diagnostics for data-streaming capable systems made available by remote access through the Internet.

  • RMA (Return Merchandise Authorization): The administrative process and tracking authorization for hardware vendor returns and repairs.

  • RV (Recreational Vehicle): Motorhomes, travel trailers, camper vans, or towable vehicles designed for mobile living.

  • SLA (Sealed Lead-Acid): Maintenance-free rechargeable lead-acid battery chemistry.

  • UI (User Interface): The visual software interface used for system monitoring, control, and data visualization.

  • White-Glove: Ongoing technical guidance and remote support.

  • XOG: Xtreme Off Grid LLC.